Refund Policy

Effective Date: [01/12/2025]

Fusion Crafters Trading CC t/a Founders Nest Namibia (“Founders Nest Namibia”, “we”, “our”, “us”) values customer satisfaction and strives to deliver services as promised. This Refund Policy outlines the conditions under which refunds may be granted.

Coverage

This policy applies to monthly membership packages offered through Founders Nest Namibia.

Eligibility for Refunds

Refunds may be requested under the following circumstances:

• Service not delivered.
• Technical failure on our side.
• Cancellation before the service starts.
• Customer dissatisfaction: Refunds will be calculated by dividing the total amount paid by the number of sessions included in the package. Any sessions already used will be deducted from the refund amount due to resource usage.

Timeframe

Refund requests must be submitted within 14 days of the original purchase date.

Non‑Refundable Items

Refunds will not be issued for:

• Any services outside the scope of monthly packages.

• Fully used memberships (e.g., if all sessions in a monthly package have been used).

Request Process

To request a refund, customers must contact us via email at: info@founders‑nest.com

Refund requests must include proof of purchase (invoice or booking ID).

Refund Method

• Refunds will be issued to the original payment method.

• Processing time is typically 7–10 business days.

Exceptions

Refunds will not be granted in cases involving:

• Fraudulent activity.

• Force majeure events (circumstances beyond our control).

• Misuse of services.

Compliance

This Refund Policy is designed in accordance with Namibian consumer law and applicable regulations.

Need help?

Contact us at info@founders‑nest.com for questions related to refunds.